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Tier-1 global bank and Bangalore location increase applicants, but specialized payments expertise limits broad competition.
Specialized banking payments expertise and SWIFT/ISO20022 limits cross-industry transferability.
Requires 8+ years and specific SWIFT/ISO20022 payments expertise, making filters stringent.
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Lead resolution of complex, high-risk, cross-border client payment investigations, serving as the senior expert on payment servicing and investigations.
Own advisory and consultation responsibilities for internal senior stakeholders and key institutional clients on payment-related issues and service improvements.
Develop and maintain payment servicing standards, training materials, and best practices; mentor consultants and drive operational and client experience enhancements.
8+ years of experience in payments, banking operations, correspondent banking, or institutional client servicing.
Advanced knowledge of SWIFT MT and ISO 20022 messaging, cross-border payment processing, wire transfer investigations, and compliance considerations.
Experience managing complex payment investigations and interacting directly with institutional clients and senior stakeholders.
Shift coverage in late EMEA or US shifts as per role requirements.
Demonstrated ability to influence senior management and drive process improvements without direct authority.
Strong expertise in complex payment operations and client servicing within institutional banking environments.
Experience working in collaborative, multi-stakeholder environments integrating Product, Technology, Sanctions, Risk, and Operations teams.