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Bengaluru mid-level role at a strong brand but niche ServiceNow specialization limits applicant pool.
Requires ServiceNow platform expertise and ITSM certifications, limiting transferability across industries.
Mandatory certifications, specific ServiceNow tools, integrations, and explicit 3-4 years make shortlisting highly strict.
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Lead development and customization of ServiceNow ITSM modules including Incident, Problem, Change, and Knowledge Management, tailoring workflows to business needs.
Design and maintain integrations between ServiceNow and other systems using IntegrationHub, REST, SOAP APIs, and manage CMDB with Configuration Items and their relationships.
Provide ongoing BAU support including 24x7 on-call and weekend rota, automate processes using scripting (JavaScript), Flow Designer, and improve user interfaces, reports, and analytics.
3 to 4 years of progressive experience in ServiceNow Platform development with focus on ITSM modules.
Strong proficiency in JavaScript scripting within ServiceNow (Business Rules, Client Scripts, UI Actions, Script Includes).
Certifications: ServiceNow Certified System Administrator, Certified Application Developer, Certified Implementation Specialist ITSM.
Experience in integrations using REST/SOAP APIs and tools like MID servers; location is Bengaluru; 24x7 on-call and weekend support required.
Experienced ServiceNow developer skilled in complex customization, scripting, and integration of ITSM modules, with ability to support enterprise-level workflows.
Capable of managing CMDB effectively and optimizing ITSM operations through analytics and automation tools.
Comfortable working in a global, fast-paced environment with cross-functional teams and able to handle on-call rotational duties.