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Strong employer brand and metro locations increase applicant density, moderated by niche ServiceNow ITAM specialization.
Deep ServiceNow platform and ITAM specialization with required certifications limits cross-industry transferability.
Mandatory 8+ years, 3+ years ITAM, plus required ServiceNow CSA and CIS certifications create highly strict filters.
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Lead the design and delivery of ServiceNow ITAM (HAM/SAM) solutions, including translating requirements into technical designs and managing build sprints.
Own customer engagement activities such as design walkthroughs, sprint playbacks, defect triage, and technical status discussions.
Lead and coordinate a team across onsite and offshore members, set development standards, and oversee code reviews and delivery quality.
8+ years of hands-on ServiceNow platform experience with at least 3 years focused on IT Asset Management (HAM/SAM).
Delivered minimum two full-cycle HAM and/or SAM Pro implementations end-to-end, able to articulate scope, architecture, design decisions, and integrations.
Mandatory certifications: ServiceNow CSA; at least one of CIS-HAM or CIS-SAM (both preferred).
Work Experience Required: 8+ years with specific ITAM and ServiceNow experience.
Demonstrates strong technical architecture and development skills on ServiceNow scoped applications, Flow Designer, integrations, ACL/security, and instance management.
Experienced in designing ITAM solutions on mature live CMDB environments using CSDM and Discovery reconciliation.
Capable of leading independently with proven ability to facilitate workshops, defend design decisions, and manage customer technical relationships.