Lead - Shared Services
Harris (company site, opens in a new tab)15+ yrsRemoteDirect career pageEst. 25–40 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Lead and continuously improve the HR Shared Services function across multiple countries, ensuring consistent service quality and meeting SLAs.
- Directly manage HRBP & Shared Services operations for India, including payroll administration, employee onboarding/offboarding, benefits, policies, and vendor management.
- Drive process standardization, monitor operational metrics, report performance insights, and lead adoption of AI/digital HR solutions and integration activities post-acquisitions.
Minimum Requirements
- 15+ years of HR experience with strong focus on HR Shared Services / HR Operations / HR Service Delivery.
- Proven leadership experience managing HR Operations/Shared Services teams in a global or multi-country environment.
- Strong expertise in SLA/KPI management, service delivery, process improvement, payroll, benefits, and policies within India HR operations.
- Experience with HRIS technologies, vendor management, M&A integration, and exposure to AI/digital HR tools.
Ideal Candidate Profile
- Experienced leader capable of managing cross-regional HR Shared Services with a balance of strategic oversight and direct operational accountability for India.
- Analytical and results-driven professional skilled in performance monitoring, process standardization, and driving automation in HR service delivery.
- Trusted collaborator with global HR stakeholders and vendor partners, adept at navigating complex employee issues and post-acquisition integrations in a multi-country context.