Back
Tier-1 brand, metro Pune location, and broad generalist requirements increase applicant competition.
Core SRE/devops skills transferable, but banking AFC domain and Actimize preference increases industry specificity.
Explicit 7-12 years, mandatory scripting, L2 support experience and certifications create high shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide hands-on L2 technical support and incident resolution for 30+ AFC business applications, ensuring operational stability and SLA adherence.
Lead and manage regional L2 and vendor teams, defining KPIs, SLAs, and driving continuous improvement using ITIL and SRE principles.
Own communication and coordination with business, development, infrastructure, and vendors; manage production code releases, disaster recovery planning, and regulatory compliance.
7-12 years of hands-on IT application support experience with vendor team management in 24x7 environments.
Bachelor's degree in Computer Science, IT or equivalent experience; ITIL v3 foundation certification preferred.
Experience with cloud platforms (Google Cloud Platform), Kubernetes, and monitoring tools including Elastic Search, Grafana, Prometheus, Splunk, etc.
Must work shifts covering APAC and EMEA time zones (07:00 IST - 23:00 IST) with weekend on-call on rotation; scripting skills (Shell/Ansible) required.
Proven team lead experience managing L2 support teams and vendor/offshore resources in a financial institution or investment bank environment.
Strong knowledge of ITIL, SRE, DevOps best practices focused on production environment support and process automation.
Comfortable working across multiple regions and cultures with strong stakeholder management and ability to communicate technical issues to non-technical audiences.