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Tier-1 employer, mid-level generalist role, metro location, and broad skills increase applicant competition.
Endpoint management and HAM skills transfer across enterprises but favor large IT organizations.
Explicit 2+ year requirement, mandatory ITSM/Intune/ServiceNow skills and banking risk controls raise selection rigidity.
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Own end-to-end lifecycle management of End User Computing (EUC) hardware assets including forecasting, procurement, deployment, recovery, and disposal ensuring inventory accuracy and audit readiness.
Manage Incident, Service Request, and operational support through ITSM processes and tools including Microsoft Intune endpoint management and ServiceNow platform.
Develop operational dashboards, process documentation, and drive process optimization, automation, and collaboration with business, security, procurement, and vendor teams.
Minimum 2 years of Technology Operations experience or equivalent (via work experience, training, military experience, education).
Strong understanding of Hardware Asset Management (HAM), Service Asset & Configuration Management (SACM), ITSM & ITIL processes including Incident, Request, and Change Management.
Experience with Microsoft Intune and ServiceNow or similar ITSM platforms.
HAM Pro Certification is preferred but not mandatory.
Experienced in managing workplace technology services in a fast-paced enterprise environment with proven ability to influence and deliver customer-centric solutions.
Skilled in cross-functional stakeholder management, vendor coordination, and operational support of end-user devices.
Familiar with data analytics, dashboard development (Power BI/Tableau), process documentation, and continuous improvement approaches.