Salesforce Operations Analyst
Zensar Technologies (company site, opens in a new tab)3+ yrsPuneOn-siteDirect career pageEst. 5.5–9 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Support sales business unit operations through Salesforce system integration and partner lifecycle management including onboarding, progression, and offboarding.
- Provide analysis, functional solutions, and handle support channels such as helpdesk, Slack, and emails to resolve partner inquiries and operational issues.
- Identify process gaps, drive automation and improvements, and collaborate with Sales Leadership and IT Enablement to enhance onboarding and partner programs.
Minimum Requirements
- 3+ years experience in Sales Operations supporting a sales business unit.
- Technical skills in Salesforce Lightning, Reports/Dashboards, Data Loader, and strong Excel skills including VLOOKUPs and Pivot Tables.
- Ability to communicate complex functional concepts to non-technical sales users effectively.
- Experience working in fast-paced, contract-based environments with shifting priorities.
Ideal Candidate Profile
- Experienced working directly with Salesforce portals and managing partner lifecycle processes from onboarding through termination.
- Analytical mindset capable of debugging issues and providing functional, operational solutions.
- Familiarity with Agile methodologies, Jira, and sales methodologies to support iterative improvements in sales partner operations.