Back
Generalist support role, metro location, and recognized enterprise brand increase applicant density.
Technical support skills transfer across SaaS companies, while product/domain knowledge creates moderate specificity.
No explicit years but several required tooling and platform skills impose moderate filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end resolution of moderate complexity customer issues, ensuring high customer satisfaction and adherence to SLA/SLO.
Monitor application health using tools like AppDynamics and Splunk and proactively engage in operational improvements.
Develop and maintain knowledge articles and collaborate effectively across teams to enhance support quality and innovation.
Basic technical skills in DBMS (SQL, Oracle), code debugging, platform support engineering, and application health monitoring tools.
Experience Required: Not explicitly mentioned in the JD.
Ability to work in shifts including out-of-hours support for 24x7 customer service.
Basic understanding of Azure concepts and cloud operational activities relevant to SaaS solutions.
Has foundational knowledge across product, domain, and solution architecture layers including client-server, middleware, IAM, and integration points.
Comfortable with operating and troubleshooting SaaS environments with emphasis on performance engineering and cloud deployment.
Demonstrates customer-centric ownership with a focus on quality, continuous learning, and contributing to knowledge base and operational excellence.