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Tier-1 brand, metro location, and mid-level generalist role attract many applicants.
Requires SaaS partner governance and post-sales delivery expertise, moderately transferable across industries.
Explicit 5+ years requirement plus mandatory partner governance and SLA management increases filtering strictness.
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Oversee performance, quality, and operational health of partner-delivered services, ensuring adherence to SLAs, KPIs, and contractual commitments.
Manage partner relationship governance including escalation, risk identification, and corrective action to ensure predictable and scalable partner performance.
Lead operational governance rhythms and collaborate across global teams to maintain service delivery consistency and continuous improvement.
5+ years of experience in service delivery, partner governance, or related operational role within global technology or SaaS environment.
Experience managing partner/vendor performance through governance frameworks and business reviews in India-based organizations.
Proven ability to manage service delivery escalations, SLA/KPI adherence, and corrective action processes.
Work Experience Required: 5+ years service delivery/partner governance experience.
Experienced in managing third-party partners in Customer Success and Professional Services contexts within complex matrixed organizations.
Strong project/program management skills with ability to influence cross-functionally without direct authority and drive operational improvements.
Familiar with SaaS operating models, performance data analysis, and preferably exposure to AI tools and global team coordination across multiple geographies.