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Strong brand and metro location but niche spectroscopy skills reduce applicant density.
High—instrumentation and spectroscopy expertise is industry-specific and not broadly transferable.
Explicit years, Master's degree, and mandatory ICP‑MS/ICPOES experience make filters strict.
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Provide on-site technical support including installation, implementation, maintenance, and repair of spectroscopy and multi-vendor analytical systems.
Deliver hands-on application support, troubleshooting, and product demonstrations for spectroscopy products like ICP-MS and ICP-OES to ensure customer success.
Collaborate internally and externally to resolve technical issues, manage product escalations, and drive customer satisfaction with preventative maintenance and solution delivery.
4-6 years of hands-on experience in analytical laboratories, food testing labs, technical support, applications, or method development.
Master's Degree in Analytical Chemistry, Biotechnology, Life Sciences, Environmental Science, or related field.
Strong hands-on experience with analytical instruments such as ICP-MS and ICP-OES.
Willingness to travel 100% and meet customer/vendor credentialing requirements for on-site access.
Experienced in field service roles involving complex analytical instrumentation and real-time problem resolution in customer environments.
Technically skilled in spectroscopy product application support and data interpretation to guide customers reliably.
Able to work cross-functionally with Sales, Marketing, Service, and R&D to influence solutions and customer adoption effectively.