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Metro location, common mid-level program title, and 2–5 year range increase candidate competition.
Role needs UX design-ops and accessibility program experience, moderately transferable across product-led SaaS companies.
Explicit 2+ years requirement plus mandatory UX ops tooling and accessibility/program management experience imposes moderate filtering.
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Build, scale, and manage design and research operational frameworks, tools, and processes to enhance UX team efficiency and impact.
Coordinate the accessibility program including tracking audits, managing vendor logistics, and maintaining compliance and remediation workflows.
Drive research operations focused on participant recruitment, data governance, and maintaining insights repositories within regulatory and privacy standards.
Minimum 2+ years of operational or program management experience in a fast-paced SaaS product environment.
Proven experience in establishing UX measurement frameworks linking design activities to business outcomes or engineering efficiency.
Proficient with Jira and Confluence administration and tooling management.
Work Experience Required: Minimum 2+ years specifically in SaaS product operational/program management.
Experience managing cross-functional programs within SaaS product teams, especially involving UX operations and accessibility initiatives.
A strategic operator capable of creating scalable processes from ambiguity and driving cross-departmental alignment and execution.
Strong familiarity with tools and workflows like Jira Product Discovery, VPAT/ACR audits, and research participant recruitment logistics.