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Tier-1 brand, metro location, and generalist SCM customer-service role increase applicant competition.
Requires supply chain and shipping domain expertise, limiting transferability across unrelated industries.
Requires industry-specific logistics experience and reporting skills but has a low years threshold.
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Serve as primary contact for operational and service-related matters for assigned SCM customers, managing relationships and escalations.
Coordinate end-to-end supply chain operations including order management, shipment planning, and delivery to ensure service reliability and KPI adherence.
Generate performance reports, conduct business reviews, and support continuous improvement and compliance activities across customer accounts.
Any Graduate degree required.
At least 2 years of customer service experience in Shipping/Logistics.
Strong understanding of end-to-end supply chain and logistics operations including Ocean, Air, Road, Warehousing, and Customs.
Proficiency in data analysis and reporting tools such as Excel and Power BI.
Experienced in managing customer relationships with a focus on supply chain operations and performance management.
Analytically minded with ability to drive process improvements and effective reporting in a dynamic environment.
Comfortable working across multiple internal and external stakeholders to deliver operational commitments and improve customer satisfaction.