Customer Success Manager
Rolling Arrays Technologies (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 6–12 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own customer success and satisfaction for assigned SaaS customers, including relationship management and proactive risk mitigation.
- Drive product adoption, feature enablement, and continuous improvement through customer engagement and monitoring usage metrics.
- Identify and pursue paid Change Request (CR) and expansion opportunities, coordinating with cross-functional teams to close revenue-generating deals.
Minimum Requirements
- Minimum 3 years experience in Customer Success, Account Management, SaaS Support, Consulting or similar customer-facing role.
- Strong written and verbal communication skills with fluency in English.
- Experience with SLAs, operational governance and service delivery management.
- Proficiency in Microsoft Office Suite.
Ideal Candidate Profile
- Experienced with enterprise SaaS products and customer health metrics, capable of managing senior stakeholders at enterprise customers.
- Skilled at cross-functional collaboration with Product, Engineering, Support, and Sales teams to influence adoption and capture revenue opportunities.
- Commercially aware and able to identify and convert Change Requests and expansion opportunities into revenue.