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Strong brand, metro location, and a common generalist customer-facing title increase applicant competition.
Customer-service skills transfer across industries but property-specific operations knowledge raises moderate sensitivity.
No explicit years, certifications, or niche skills listed, so filters are likely relaxed.
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Own customer service experience for residential property management clients by coordinating with multiple departments and ensuring timely handling of service requests and complaints within defined TAT.
Conduct daily premises rounds, report issues, and manage emergency responses per company policies to maintain living standards and safety.
Collect and analyze customer feedback through surveys, communicate findings to management and clients, and maintain accurate administrative records including complaint trackers and shift handover logs.
Work Experience Required: Not explicitly mentioned in the JD
Must be willing to work on-site in Mumbai, Maharashtra.
Availability for a 48-hour workweek schedule.
Experience in residential property management or similar customer-facing roles implied but not explicitly stated.
Candidate with operational ownership mindset focused on resolving service issues within stipulated turnaround times.
Experienced in coordinating and communicating across departments to enhance resident satisfaction in residential housing environments.
Familiarity with administrative tasks and incident/emergency management within residential property contexts.