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Tier-1 brand, metro location, mid-level generalist IT ops role attracts many qualified applicants.
Core IT operations and scripting skills transfer broadly across industries, low domain-specific bias.
Mandatory 3+ years, degree, and scripting/cloud operational skills raise shortlisting rigidity to medium.
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Manage and resolve medium to high complexity IT incidents and service requests ensuring clear stakeholder communication.
Execute operational changes adhering to change management processes, including testing, deployment, and documentation.
Monitor and analyze system health metrics to identify trends and drive corrective actions while supporting investigations with cross-functional teams and vendors.
Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
Minimum 3 years’ hands-on experience in IT operations, support, or systems administration in production environments.
Strong troubleshooting skills across networks, servers, databases, or applications, with practical scripting/automation experience (PowerShell, Python, Bash).
Hybrid work location in India with regular on-site presence required.
Experience supporting applications, cloud services, or infrastructure with familiarity in operational tasks and monitoring tools.
Familiarity with IT service management frameworks (e.g., ITIL) and cloud platforms (AWS, Azure, GCP) is preferred.
Capable of coordinating work across internal teams and external vendors in a matrixed, multinational environment.