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Sequoia-backed, Bengaluru, senior generalist role with broad operating requirements increases competition.
Requires B2B SaaS, founder-led and operating-system experience, limiting cross-industry transferability.
Explicit 10+ years plus mandatory operating-system, P&L and B2B SaaS experience makes shortlisting strict.
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Own the design and implementation of repeatable operating systems for Sales, Customer Success, Hiring, and Financial planning within a fast-growing SaaS company of ~20 people.
Build and manage key performance measurement frameworks such as sales win rate, forecast accuracy, gross retention rate (GRR), hiring speed and quality, and profitability against plan.
Lead weekly operating cadence, quarterly planning, and maintain dashboards to ensure accountability and operational transparency without owning direct functional results.
10+ years in general management, business operations, or chief of staff roles, including experience in companies with fewer than 200 employees.
Proven experience building operating systems for functions not personally run, recognized and appreciated by functional leaders.
Work Experience Required: 10+ years including general management and operations roles; specific domain experience in B2B SaaS revenue engines is expected.
Location: Must be Bengaluru-based and work on-site with the team.
Has previously operated as a second-in-command or key operational leader in founder-led, profitable, capital-efficient B2B SaaS companies under 200 employees.
Experienced in building forecast models and retention systems that deliver measurable impact on revenue and churn metrics, supported by a strong grasp of SaaS business metrics (pipeline, win rate, GRR, NRR, CAC).
Comfortable being the sole person in their function initially, skilled in documentation, detailed analysis (including call reviews, spreadsheet modeling), and direct communication with founders about missed commitments.