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Strong employer brand, metro location, and visible HR leadership role increase applicant density.
Core HR leadership skills are transferable but global shared services/BPO and multi-country experience increase specificity.
Explicit 12+ years, 4+ years managerial, global shared services and specific program experience required.
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Manage and develop the HR Consultant team including performance, engagement, and growth plans.
Oversee intake, triage, assignment, and prioritization of HR workstreams ensuring operational efficiency and quality standards.
Lead key HR program execution, escalations, and continuous improvement of processes and tools across the HR Consultant pool.
12+ years of progressive HR experience with at least 4 years in a managerial role.
Experience managing a global team and familiarity with labor landscapes across India and other global locations.
Master’s degree in Human Resources, Business Administration, or related field.
On-site location requirement: Gurugram, India.
Strong operational HR background managing full lifecycle HR programs including performance, compensation, talent review, and employee relations.
Proven track record of process improvements and change management in a global shared services or BPO environment.
Demonstrated ability to coach and lead a high-performance team, balancing operational rigor with people development.