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Tier-1 brand, metro location, mid-level generalist role and broad skills create high competition.
Technical troubleshooting skills transfer broadly, but ecommerce search domain knowledge raises sensitivity to relevant backgrounds.
Explicit 2+ years and required SaaS/SQL troubleshooting makes filtering moderately strict.
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Serve as primary technical contact for customers on Cimulate and Salesforce Commerce Cloud integrations, focusing on ecommerce search issues and platform operations.
Investigate and resolve complex customer issues involving ecommerce search relevance, data pipelines, API integrations, and Kubernetes/GitOps deployment troubleshooting.
Partner with Engineering and Customer Success teams to perform root cause analysis, document findings, and contribute to continuous improvements across support and incident management workflows.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Minimum 2 years of experience supporting SaaS platforms, ecommerce technologies, search platforms, or cloud-based applications.
Strong SQL skills for data investigation; experience with cloud data warehouses (BigQuery, Snowflake, Redshift) is a plus.
Experience with Salesforce Commerce Cloud or ecommerce search solutions; familiarity with YAML/JSON configuration and basic scripting (Bash, Python, Go).
Comfortable troubleshooting distributed systems across ecommerce, AI-powered search, APIs, and cloud infrastructure using data-driven, evidence-based methods.
Experienced working in highly collaborative, fast-paced environments interfacing with technical and non-technical stakeholders, including Customer Success and Engineering teams.
Familiarity with Kubernetes, GitOps, and modern observability or incident management tools is preferred but not mandatory.