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Strong employer brand, metro location, and generalist operations support role increase candidate competition.
Moderate — skills in product support and integrations are transferable but dealer-network domain knowledge matters.
Moderate filters from required product integrations, troubleshooting, and release management skills without strict years or certifications.
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Support clients including dealers with product implementation, upgrades, and new releases of the Cat Interact platform.
Provide day-to-day troubleshooting, configuration, and integration support for software and third-party system interfaces.
Collaborate with product management, engineering, and stakeholders to improve client experience and handle escalation as per process.
Work Experience Required: Not explicitly mentioned in the JD.
Technical knowledge and working experience in software product configuration, integration, troubleshooting, and release management.
Ability to communicate effectively with clients and internal teams in English, handling presentations and reports.
No explicit degree, onsite, or notice period requirements mentioned in the JD.
Experienced in supporting B2B software products with technical and operational problem solving skills, particularly in integrations and digital platforms.
Comfortable working in fast-paced, cross-functional teams involving product management, engineering, and external dealer clients.
Strong analytical skills to identify, diagnose, and resolve software and integration issues using data, logs, and technical tools.