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Tier-1 bank, generalist operations title, metro location, and broad skills increase applicant competition.
Highly banking-specific loan servicing, AFS/amortization, and regulatory controls reduce cross-industry transferability.
Explicit 8+ years, regulatory and domain-specific loan servicing expertise, and control requirements make filters strict.
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Lead and manage a team of 6 in analyzing and resolving complex commercial bilateral loan servicing inquiries ensuring compliance with policies, documentation standards, and regulatory requirements.
Oversee workload management, prioritize tasks, monitor team performance against SLAs, and ensure accurate, timely delivery of operational outputs.
Identify risks, control gaps, and process inefficiencies; escalate and collaborate on sustainable remediation while supporting customer remediation events and system initiatives.
Bachelor’s degree required.
8+ years of relevant work experience required.
Experience managing or leading operational, analytical, or loan servicing teams preferred.
Specific expertise in commercial bilateral loans including AFS Level III, amortization review, financial impact analysis, and proficiency with Excel and reporting tools.
Experienced leader with strong operational and analytical acumen in commercial loan servicing environments handling complex loan documentation and financial analyses.
Demonstrates a risk and control mindset with ability to interpret complex loan servicing requirements and exercise sound judgment in managing escalations and process improvements.
Capable of managing high-volume, fast-paced workflows, prioritizing multiple initiatives, and driving team performance against strict SLAs and quality standards, with effective cross-functional collaboration.