Operations Manager 3
U.S. Bank (company site, opens in a new tab)8+ yrsChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted on 29 Aug
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 6 in analyzing and resolving complex commercial bilateral loan servicing inquiries ensuring compliance with policies, documentation standards, and regulatory requirements.
- Oversee workload management, prioritize tasks, monitor team performance against SLAs, and ensure accurate, timely delivery of operational outputs.
- Identify risks, control gaps, and process inefficiencies; escalate and collaborate on sustainable remediation while supporting customer remediation events and system initiatives.
Minimum Requirements
- Bachelor’s degree required.
- 8+ years of relevant work experience required.
- Experience managing or leading operational, analytical, or loan servicing teams preferred.
- Specific expertise in commercial bilateral loans including AFS Level III, amortization review, financial impact analysis, and proficiency with Excel and reporting tools.
Ideal Candidate Profile
- Experienced leader with strong operational and analytical acumen in commercial loan servicing environments handling complex loan documentation and financial analyses.
- Demonstrates a risk and control mindset with ability to interpret complex loan servicing requirements and exercise sound judgment in managing escalations and process improvements.
- Capable of managing high-volume, fast-paced workflows, prioritizing multiple initiatives, and driving team performance against strict SLAs and quality standards, with effective cross-functional collaboration.