Senior Experience Designer (1)
U.S. Bank (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted on 28 Aug
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Job description
Structured overview of role & requirements
About This Role
- Plan and design human-centered, omni-channel customer and employee experiences by leveraging design-thinking, service design, and research methods.
- Translate business, technical, user needs into accessible, inclusive, and compliant experiences that enhance customer satisfaction and drive product adoption.
- Collaborate across functions to influence product roadmaps, deliver validated solutions, and ensure alignment with brand and reuse standards within an agile environment.
Minimum Requirements
- User experience design experience is required.
- Experience with human-centered design methods like design-thinking and service design is essential.
- Ability to conduct competitive analysis and apply marketplace trends to design process.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Demonstrates expertise in synchronizing design systems, service blueprints, and key performance indicators to achieve business results.
- Experienced in collaborating with product managers, engineers, and agile teams to execute product vision and roadmaps.
- Strong background in customer research methods such as persona creation and story mapping to deeply understand target audiences.