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Known bank brand, senior generalist UX role, metro location and broad skillset increase applicant competition.
Core UX skills transferable, but banking domain, compliance and enterprise context increase domain-specific fit sensitivity.
Requires deep UX, design-system and research skills but no strict years or certifications, so medium strictness.
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Plan and design human-centered, omni-channel customer and employee experiences by leveraging design-thinking, service design, and research methods.
Translate business, technical, user needs into accessible, inclusive, and compliant experiences that enhance customer satisfaction and drive product adoption.
Collaborate across functions to influence product roadmaps, deliver validated solutions, and ensure alignment with brand and reuse standards within an agile environment.
User experience design experience is required.
Experience with human-centered design methods like design-thinking and service design is essential.
Ability to conduct competitive analysis and apply marketplace trends to design process.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates expertise in synchronizing design systems, service blueprints, and key performance indicators to achieve business results.
Experienced in collaborating with product managers, engineers, and agile teams to execute product vision and roadmaps.
Strong background in customer research methods such as persona creation and story mapping to deeply understand target audiences.