Advanced After Sales Officer
Socomec (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 5–10 LPA
Posted on 29 Aug
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Job description
Structured overview of role & requirements
About This Role
- Plan and schedule daily field service operations, including assigning engineers and providing technical support.
- Lead on-site diagnosis and resolution of critical customer issues, conducting technical analysis and preparing investigation reports.
- Coordinate critical project execution and oversee system testing, commissioning, documentation, and handover to customers, while managing safety and team performance KPIs.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Technical expertise in field service operations and customer issue resolution is implied but not explicitly stated.
- Not explicitly mentioned: degree requirements, specific technical skills, regulatory or location constraints.
- Not explicitly mentioned: notice period or mandatory certifications.
Ideal Candidate Profile
- Experienced in managing day-to-day field service activities and leading technical issue resolution at customer sites.
- Capable of owning critical projects end-to-end including coordination, testing, commissioning, and customer handover.
- Focused on safety compliance and performance management through monitoring KPIs and driving improvements.