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Strong Tier-1 brand, metro location, and generalist collections role attract high candidate density.
Collections and invoicing skills are transferable across industries, though ocean logistics domain knowledge increases sensitivity.
No explicit years but requires domain-specific collections and dispute expertise, so moderate filtering.
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Direct and control disputes operations activities for customers according to Maersk processes, ensuring quality closure of disputes and collections aligned with KPI targets.
Serve as Finance and Dispute Resolution Partner managing a portfolio by collaborating with customers, GSCs, Clusters, Finance, and Commercial teams to resolve invoicing and dispute issues.
Analyze dispute data to identify root causes, implement continuous improvements, and drive end-to-end dispute resolution and collection performance including minimizing DSO and achieving collection KPIs.
Work Experience Required: Not explicitly mentioned in the JD
Ability to work in North America time zone (Shift: 6pm to 3am) and work mode 5 days from office.
Familiarity with Dispute and Collections processes within B2B environment and experience working with cross-functional teams (Finance, Commercial, Contract Management).
Strong analytical skills to analyze disputes using various systems and provide actionable insights for management decisions.
Experienced in dispute resolution and collections within a global supply chain or logistics environment with a finance partnership approach.
Comfortable operating in cross-geographical collaboration with internal teams and external customers to drive KPI based results.
Operates with a process-driven mindset focused on continuous improvements and proactive customer communication to minimize disputes and accelerate collections.