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Strong employer brand, common generalist desktop-support title, and metro location increase candidate competition.
Core desktop and hardware skills are easily transferable across industries.
Explicit 1-2 years requirement but no niche certifications indicates moderate strictness.
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Provide day-to-day technical support for hardware and software systems to employees, including troubleshooting and fault resolution.
Diagnose user problems through discussion and escalate issues when needed to ensure timely resolution.
Contribute to hardware and software evaluations and recommend IT infrastructure upgrades; may lead junior team members and set operational objectives.
Professional or university degree relevant to the role.
Approximately 1-2 years of practical professional experience in technical support or a related area.
Proficiency in executing established technical support standards independently within set frameworks.
Work Experience Required: 1-2 years of practical professional experience.
Experience in diagnosing and resolving IT hardware and software issues in a timely manner with minimal supervision.
Demonstrated ability to follow established processes while contributing to continuous process improvements.
Capability to lead junior co-workers and manage day-to-day operational objectives in a support environment.