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Tier-1 brand and metro location increase competition, but the niche technofunctional supply-chain skill reduces applicant density.
Strong supply-chain planning and IBP platform emphasis makes industry/domain experience highly important.
Role requires domain (supply-chain planning) plus technical skills and solver experience, so moderate filtering applies.
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Diagnose, reproduce, and resolve technical issues involving the o9 supply chain platform, collaborating with R&D and DevOps teams for fixes.
Develop, test, deploy configuration changes and code refactoring for performance optimization and system enhancement.
Provide user support including ticket management, training customer IT, and conveying planner pain points for product improvements; work in a global 24x7 support environment.
Proficiency in SQL or similar query languages.
Understanding of supply chain planning concepts such as Demand Management, Distribution Planning, Master Planning, and S&OP.
Experience with statistical, optimization, or simulation tools like Python, R, SAS, or CPLEX is desirable but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Technical operator able to bridge product knowledge and supply chain domain expertise by leading issue resolution and support delivery.
Comfortable managing and prioritizing large data sets and issues under pressure while communicating effectively with international customers.
Experience working across a global, 24x7 client success/support environment involving collaboration with engineering and operations teams.