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Job Description
Structured overview of role & requirementsAbout This Role
Own post-deployment support and operational management of Botsync AMR fleets for enterprise customers, ensuring uptime, reliability, and customer success.
Troubleshoot and resolve complex robotics system issues spanning software, hardware, embedded systems, networking, and deployment configuration.
Collaborate with Product and Engineering to implement improvements, build automation tools, and provide actionable feedback to enhance product performance.
Minimum Requirements
Bachelor's degree in Robotics, Mechatronics, Electronics, Electrical Engineering, Mechanical Engineering, Computer Science, or related engineering discipline.
5+ years of experience in Robotics Operations, Automation Engineering, Technical Support Engineering, Customer Success Engineering, Field Applications Engineering, or similar technical roles.
Hands-on experience supporting Autonomous Mobile Robots (AMRs), AGVs, warehouse automation, industrial automation, or robotics solutions.
Willingness to travel approximately 15–20% to customer sites.
Ideal Candidate Profile
Strong technical troubleshooting and root cause analysis skills across software, hardware, embedded systems, and networking within robotics environments.
Experience working with Linux, ROS, and scripting languages such as Python or Bash to build operational tools and dashboards.
Comfortable operating at the intersection of customers, product, and engineering teams, managing complex technical issues in mission-critical automation setups.