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Remote role, mid-level experience requirement, and broad M365 support skills increase candidate competition.
Specialized M365/Exchange expertise limits cross-industry transferability despite general IT support experience.
Mandatory 3+ years plus specific M365/Exchange and identity skills create moderately strict filters.
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Manage and optimize Exchange Online environments including mailbox management, retention policies, and compliance features.
Lead Exchange migrations, upgrades, and performance optimizations between on-premises and cloud environments.
Troubleshoot mail flow, disaster recovery, messaging policies, and ensure compliance with reporting and logging configurations.
3+ years of product, customer support, and/or technical support experience.
Demonstrated experience with M365 technologies; MS 900 Certification preferred.
Proficiency in Exchange Online architecture and related compliance and migration tasks.
Fluent English language skills (reading, writing, speaking).
Experienced with identity solutions including ADFS, DirSync/AADSync, and Single Sign-On implementations.
Comfortable troubleshooting networking protocols and web-related technologies using tools like Fiddler and Netmon.
Capable of managing complex messaging policies and data compliance in enterprise environments.