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Generalist senior analytics role with metro location and broad skill requirements increases competition.
Requires contact-center and BFSI/ecommerce ROI experience, making background fit industry-specific and high.
Explicit 10-15 years requirement plus industry-specific contact-center experience makes filters highly strict.
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Lead pre- and post-sales analytics and business operations reporting within Communications Solutions team.
Partner with sales, product, and consulting stakeholders to deliver insights, support sales opportunities, and inform product development.
Create process efficiencies, present business trends, and lead analytical investigations for new product and solution development.
10-15 years of hands-on data analysis experience specifically in Contact Center industry.
Expertise in handling sales, collections, and customer service data; ROI analysis experience in BFSI, e-commerce, or logistics domains.
Strong Microsoft Excel skills (pivot tables) and PowerPoint presentation skills.
Experience with Google Big Query or relevant SQL is a plus; hybrid working arrangement with minimum two days onsite per week.
Experienced analyst with deep understanding of Contact Center operations and analytics supporting sales and product teams.
Comfortable working cross-functionally with diverse stakeholders in sales and product functions.
Proficient in transforming complex datasets into actionable business insights and sales presentations.