Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor daily operations and challenges within TeleSales and TeleCollections teams to identify bottlenecks and productivity issues.
Lead problem identification, conduct root cause analysis, and manage projects from initiation to implementation, driving measurable improvements.
Collaborate cross-functionally with Business, Product, Technology, Risk, Credit, Collections, HR, and Operations teams to implement system and process improvements and maintain governance via dashboards and MIS.
Minimum Requirements
2-5 years of experience in consulting, business operations, project/program management, fintech, lending, banking, or high-growth startups.
Strong proficiency in Excel or Google Sheets and comfort with data analysis.
Preferred IIT graduate (mandatory not explicitly stated).
Work Experience Required: 2-5 years.
Ideal Candidate Profile
Experienced in high-scale TeleSales, TeleCollections, customer operations, or sales operations within fintech, lending, NBFC, banking, consulting, or startups.
Ability to independently analyze data, identify root causes, and drive cross-functional execution on operational improvements.
Comfortable working directly with frontline teams and senior leadership in a fast-paced, ambiguous environment with strong ownership orientation.