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Mid-level generalist project role at a known fintech with metro hiring and broad skills requirements drives high competition.
Core PM and operations skills are transferable, but lending/collections experience increases domain-specific fit requirements.
Explicit 2–5 years requirement plus domain experience, Excel proficiency, and stakeholder skills make shortlisting moderately strict.
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Monitor daily operations and challenges within TeleSales and TeleCollections teams to identify bottlenecks and productivity issues.
Lead problem identification, conduct root cause analysis, and manage projects from initiation to implementation, driving measurable improvements.
Collaborate cross-functionally with Business, Product, Technology, Risk, Credit, Collections, HR, and Operations teams to implement system and process improvements and maintain governance via dashboards and MIS.
2-5 years of experience in consulting, business operations, project/program management, fintech, lending, banking, or high-growth startups.
Strong proficiency in Excel or Google Sheets and comfort with data analysis.
Preferred IIT graduate (mandatory not explicitly stated).
Work Experience Required: 2-5 years.
Experienced in high-scale TeleSales, TeleCollections, customer operations, or sales operations within fintech, lending, NBFC, banking, consulting, or startups.
Ability to independently analyze data, identify root causes, and drive cross-functional execution on operational improvements.
Comfortable working directly with frontline teams and senior leadership in a fast-paced, ambiguous environment with strong ownership orientation.