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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end daily branch operations including cash management, clearing, account opening, service requests and maintaining audit compliance.
Monitor and improve service metrics such as Turnaround Time (TAT), First Time Resolution (FTR), and complaints via Root Cause Analysis (RCA).
Prepare and manage audit/inspection processes ensuring timely resolution of observations and collaborate with sales/service teams to cross-sell insurance, investments and promote digital banking.
Minimum Requirements
3 to 9 years of experience specifically in branch operations.
Graduate degree mandatory; Banking certifications preferred.
Preferred certifications: JAIIB/CAIIB.
Not explicitly mentioned in the JD: Notice period.
Ideal Candidate Profile
Proven expertise in branch operations with a strong focus on audit, compliance, and KYC/AML adherence.
Experienced in managing operational controls and driving process improvements based on service metrics.
Ability to train frontline teams on compliance and process updates and support cross-selling and digital banking initiatives.