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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily IT infrastructure operations including incident ticketing, resource and shift management, and escalation handling in a 24x7 environment.
Serve as primary technical escalation for critical incidents across Server, Storage, Network, Cloud platforms; lead troubleshooting, RCA, infrastructure upgrades, and cloud migrations including OpenShift and OpenStack.
Drive performance management and coaching for IT engineers; monitor KPIs/SLAs; prepare and present business reviews; collaborate with security, compliance, and stakeholders to align IT operations with business needs.
Minimum Requirements
Bachelor’s degree in Information Technology or related field (or equivalent experience).
Minimum 8 years in IT operations with at least 2 years in supervisory or managerial role.
Mandatory hands-on experience with OpenShift and OpenStack platform deployment and troubleshooting.
Proficiency with ITSM tools (e.g., ServiceNow, Jira) and ITIL framework understanding.
Ideal Candidate Profile
Experienced leader capable of managing multi-shift, global IT infrastructure teams with focus on operational excellence and staff development.
Strong technical expertise in Server, Storage, Network, Cloud platforms, particularly OpenShift and OpenStack, coupled with leadership in incident escalation and infrastructure change management.
Skillful in stakeholder communication, data-driven decision making, and compliance adherence within complex IT operational environments.