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Metro location, mid-level generalist title, common skillset, and 2+ years requirement increase applicant competition.
Customer-facing enterprise application support needs SaaS/platform experience but uses transferable JS/Python skills.
Explicit 2+ years requirement plus mandatory JavaScript, Python, and test automation skills raise filtering strictness.
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Own deep technical expertise of the C3 AI platform and applications to assist customers in building and debugging their applications.
Diagnose, prioritize, and resolve customer product issues and change requests including shipping necessary platform or application fixes.
Collaborate cross-functionally with Product, Engineering, and Customer Service teams to implement and document solutions and improve customer support processes.
Bachelor's degree required (advanced degree preferred).
2+ years of experience in software application software product support (6+ years required for Senior Engineer).
Proficiency in JavaScript and Python; experience with test automation.
Work Experience Required: 2+ years in software application support; experience in customer-facing technical roles preferred.
Experienced in supporting or deploying enterprise-scale applications in production environments.
Skilled in troubleshooting, debugging, and modifying software with customer-facing support experience.
Familiar with support and issue-tracking tools such as Zendesk and Jira with ability to configure workflows and automation.