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Tier-1 brand, popular SRE title, and mid-level (6-year) experience create high applicant competition.
Role explicitly requires banking/financial-services production support, reducing cross-industry transferability.
Explicit 6+ years requirement plus many mandatory tools and domain-specific skills increases shortlisting strictness.
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Provide L2 and L3 production support for mission-critical banking applications in treasury, trading, risk, and reporting domains.
Manage incident lifecycle including severity assessment, coordination, communication, and restoration to meet SLAs and reduce incident frequency via automation.
Support batch scheduling and orchestration using tools like AutoSys and Airflow; maintain data pipelines and platform services, automate recovery and operational tasks, and maintain audit-ready documentation.
Minimum 6 years of application/production support experience in banking or financial services for mission-critical systems.
Strong hands-on experience with Linux, SQL, logs, troubleshooting, and batch orchestration tools including AutoSys and Airflow (Amazon Managed Workflows for Apache Airflow).
Proficiency in Python and shell scripting for automation; experience with Databricks, data lakes, ETL concepts, and observability tools such as Splunk, Grafana, Dynatrace, or OpenTelemetry.
Experience applying ITIL-aligned incident, problem, and change management; working knowledge of AWS, Kubernetes, and cloud-native services.
Experienced in complex incident management in financial technology environments requiring clear communication and production discipline under pressure.
Skilled in automation and troubleshooting distributed data pipelines and platform services to drive operational stability and efficiency.
Comfortable working with cross-functional engineering and operations teams on cloud and containerized platforms in a high-impact, fast-paced setting.