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Senior role but metro and a generalist Program Manager title increases applicant competition.
Requires ITSM, ITIL, cloud operations and data centre expertise, making backgrounds less transferable.
Explicit 10+ years and 5+ years leadership plus ITSM/cloud requirements enforce strict filters.
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Lead and manage IT operations teams ensuring high availability, performance, and security of IT infrastructure, applications, and services.
Implement and uphold ITIL best practices and manage IT service delivery through monitoring SLAs and continuous improvement initiatives.
Oversee cloud operations including provisioning, cost management, automation, and disaster recovery strategies across AWS, Azure, or GCP environments.
Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
10+ years progressive IT operations experience with at least 5 years in leadership or management role.
Strong expertise and certification in ITIL and ITSM frameworks.
Experience managing large-scale IT environments including on-premise, hybrid, and cloud infrastructures.
Proven track record leading IT operations teams with results in service excellence and operational efficiency.
Deep expertise in ITIL/ITSM frameworks applied in cloud environments (AWS, Azure, GCP).
Strong experience implementing process automation, service monitoring, and risk management in dynamic technology settings.