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Entry-level, metro role with a recognizable brand and generalist duties increases competition.
Core CRM, data-entry, and research skills are easily transferable across industries.
Open to freshers with basic skills and few mandatory certifications, so shortlisting is not strict.
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Review and validate identity verification and screening documents to ensure compliance with regulatory requirements and accuracy.
Investigate and resolve consumer disputes related to tenant and employment screening while maintaining service level agreements.
Conduct outbound verification calls and accurately document findings to support data integrity and operational efficiency.
Strong attention to detail and proficiency in data entry with high accuracy.
Good written and verbal communication skills; confidence in making outbound calls to various external contacts.
Proficiency in Microsoft Office (Excel, Outlook, Word) and experience with CRM or case management systems.
Work Experience Required: Freshers and candidates with less than 1 year experience preferred.
Comfortable working in a hybrid role with both virtual and in-office presence at least two days a week.
Able to handle sensitive consumer data professionally within regulated environments (FCRA compliance).
Demonstrates strong analytical and research skills, capable of multi-system navigation and online public record research.