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Tier-2 brand, entry-level generalist rep, metro location, and broad skillset attracts high applicant competition.
Compliance-heavy screening work and FCRA specifics limit cross-industry transferability to a moderate degree.
Moderate filters for communication, CRM proficiency, accuracy and basic FCRA knowledge create medium strictness.
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Support employment and tenant screening operations ensuring compliance with regulatory requirements and SLAs.
Review and validate identity verification documents; investigate and resolve consumer disputes maintaining quality and compliance.
Conduct outbound calls to verify criminal case information; review screening results and document findings accurately within systems.
Freshers or candidates with less than 1 year of experience preferred; Work Experience Required: Not explicitly mentioned in the JD.
Proficiency in Microsoft Office (Excel, Outlook, Word) and experience with CRM or case management systems.
Ability to handle outbound calls professionally and interact with courts, customers, employers, and external contacts.
Hybrid work model requiring minimum two days per week at assigned TransUnion office location.
Detail-oriented individual with strong analytical and research skills suited for reviewing verification documents and resolving disputes.
Comfortable managing sensitive, confidential information while maintaining accuracy and compliance in a regulated environment.
Capable of navigating multiple software systems simultaneously for documentation, reporting, and communication tasks.