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Junior CSM in Bangalore with generalist SaaS skills and 1-3 years draws high applicant competition.
Customer success skills transfer across SaaS and services but Google Workspace partner experience increases domain specificity.
Explicit 1-3 year minimum plus Salesforce and Google Workspace experience moderately restrict candidate pool.
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Manage customer renewals and support both direct and resold Google Workspace accounts to ensure retention and prevent churn.
Collaborate with Google Account Managers, Partners, and internal teams to facilitate renewals, pricing, billing transitions, and partner-driven deals.
Handle operational tasks including terminations, contract modifications, case management via CRM, and escalate issues as needed.
1-3 years of experience, preferably in customer success, account management, or renewals with SaaS or cloud services.
Experience with B2B inside sales and/or account management required, with demonstrated renewal and upselling capabilities.
Familiarity with cloud-based technologies; experience with Google Workspace or similar SaaS products is a plus.
Experience using case management systems and sales support tools like Salesforce; strong communication skills required.
Comfortable managing multiple priorities and working cross-functionally in a fast-paced, operationally focused environment.
Experience working with partner ecosystems and supporting billing and renewal processes for B2B SaaS customers.
Detail-oriented and proactive with a solid understanding of sales and customer success workflows, especially in tech/cloud services.