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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer renewals and retention for Google Workspace direct and resold accounts, including processing renewals, downgrades, and requesting pricing approvals.
Support partners and customers with renewals, pricing, billing transitions, and enablement activities like webinars and training.
Provide operational support by handling contract changes, terminations, escalations, and manage assigned cases in CRM systems ensuring timely resolution.
Minimum Requirements
1-3 years of relevant experience in customer success, account management, or renewals, preferably in SaaS or cloud services.
Experience with B2B inside sales or account management required, with at least 1 year of inside sales experience.
Familiarity with cloud-based technologies and tools; knowledge of Google Workspace or similar SaaS products is preferred.
Experience using CRM and sales support tools such as Salesforce; strong communication skills are mandatory.
Ideal Candidate Profile
Experienced in managing end-to-end renewal processes and identifying upsell or growth opportunities in a SaaS or cloud environment.
Capable of working cross-functionally with partners, account managers, and internal teams in fast-paced, dynamic settings.
Comfortable managing multiple priorities, using technical platforms (Salesforce, Gmail), and supporting customer enablement and operational excellence.