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High candidate competition due to broad, entry-level UC support role in Bangalore at a well-known global employer.
Specialized UC and VoIP skills moderate transferability across industries, favoring infrastructure-focused backgrounds.
Moderate filtering from explicit 0-2 years requirement and mandatory UC/VoIP skills and tools.
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Provide first-level technical support and troubleshooting for unified communications platforms including Microsoft Teams, VoIP/PBX, Zoom, and Webex.
Manage and coordinate unified communications projects, including documentation, schedules, stakeholder communication, and deployment activities like phone system cutovers and Teams migrations.
Execute testing for voice quality, call routing, E911 functionality, maintain configuration management, conduct UC system audits, and generate performance reports.
Associate or Bachelor's degree in Telecommunications, IT, Project Management, or equivalent experience.
0-2 years of experience in unified communications support, voice systems, or IT project coordination.
Knowledge of VoIP technologies, Microsoft Teams, SIP, RTP, voice networking, telephony concepts, and proficiency with project management tools such as Microsoft Project and SharePoint.
Location requirement: On-site in Bengaluru, Karnataka; standard 40 hours/week with some evening/weekend work during deployments.
Familiar with enterprise unified communications deployments and contact center technologies, including audiovisual systems and UC monitoring tools.
Holds or is pursuing certifications such as Microsoft 365 Teams Administrator Associate, CompTIA Network+, ITIL Foundation, or CAPM.
Detail-oriented with strong organizational and communication skills capable of managing cross-functional coordination among IT teams, vendors, and stakeholders.