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Job Description
Structured overview of role & requirementsAbout This Role
Drive revenue growth and maximize operational efficiency by overseeing daily operations, personnel supervision, and resource optimization within the account.
Ensure strict contract compliance by meeting all SLA parameters, managing audit findings, and maintaining performance and quality metrics (green card status).
Lead delivery governance including strategic planning with senior stakeholders, managing escalations and risks, tracking invoicing, budgeting, and forecasting key account metrics.
Minimum Requirements
8-10 years of relevant work experience.
Mandatory skill in Payment and Fraud (Trust & Safety) domain.
Location: Hyderabad, Telangana, India.
No explicit mention of notice period or mandatory educational qualifications.
Ideal Candidate Profile
Experienced in strategic and operational planning for client accounts in Trust & Safety or Payment Fraud domains.
Comfortable managing cross-functional teams with emphasis on contract compliance, resource retention, and delivery governance.
Demonstrated ability to collaborate with senior stakeholders and influence operational outcomes through data-driven performance management.