





Niche MuleSoft/Flatfile skills and lesser-known employer reduce qualified applicant density.
Core integration and ops skills are transferable, but healthcare/regulatory experience is a preferred differentiator.
Explicit 2+ years, mandatory MuleSoft/Flatfile skills, and regulated healthcare production constraints increase filter strictness.
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Monitor and manage Tier 1-2 production data workflows including diagnosis, recovery, validation, and escalation within documented runbooks.
Operate Flatfile and MuleSoft production workflows, performing ingestion, validation, rerun, and recovery procedures while maintaining precise documentation.
Provide overnight delivery coverage and morning triage for submissions analysis and member management troubleshooting, supporting secure file transfers and data delivery operations.
Minimum 2+ years in production support, data or technical operations, or comparable environment.
Practical experience with Flatfile and MuleSoft production operations including monitoring, rerun, recovery, and escalation.
Working knowledge of AWS/S3, secure file transfer (sFTP), and basic-to-intermediate SQL for read-only diagnostic queries.
Ability to work offshore overnight shifts with planned onshore overlap; experience working from runbooks, SOPs, and documented escalation procedures.
Experience operating in regulated, high-volume data environments such as healthcare, financial services, or SaaS preferred.
Disciplined operator with strong ticketing and documentation skills following precise procedures and escalation guidelines.
Technically inclined with foundational scripting or automation skills and familiarity with APIs, ETL/data pipelines, or infrastructure-as-code concepts.