Live Operations Analyst
Reveleer (company site, opens in a new tab)2+ yrsChennaiHybridDirect career pageEst. 6–12 LPA
Posted on 28 Aug
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Job description
Structured overview of role & requirements
About This Role
- Monitor and manage Tier 1-2 production data workflows including diagnosis, recovery, validation, and escalation within documented runbooks.
- Operate Flatfile and MuleSoft production workflows, performing ingestion, validation, rerun, and recovery procedures while maintaining precise documentation.
- Provide overnight delivery coverage and morning triage for submissions analysis and member management troubleshooting, supporting secure file transfers and data delivery operations.
Minimum Requirements
- Minimum 2+ years in production support, data or technical operations, or comparable environment.
- Practical experience with Flatfile and MuleSoft production operations including monitoring, rerun, recovery, and escalation.
- Working knowledge of AWS/S3, secure file transfer (sFTP), and basic-to-intermediate SQL for read-only diagnostic queries.
- Ability to work offshore overnight shifts with planned onshore overlap; experience working from runbooks, SOPs, and documented escalation procedures.
Ideal Candidate Profile
- Experience operating in regulated, high-volume data environments such as healthcare, financial services, or SaaS preferred.
- Disciplined operator with strong ticketing and documentation skills following precise procedures and escalation guidelines.
- Technically inclined with foundational scripting or automation skills and familiarity with APIs, ETL/data pipelines, or infrastructure-as-code concepts.