SRE III Enterprise Tech Support (Virtualization & Networking)
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Job Description
Structured overview of role & requirementsAbout This Role
Troubleshoot and resolve complex technical issues related to virtualization, networking, Linux systems, and cloud technologies to ensure high customer satisfaction.
Collaborate closely with developers and technology partners (VMware, Citrix, Microsoft) to identify product defects, enhance serviceability, and drive product improvements based on customer feedback.
Mentor junior team members, contribute to knowledge bases, and provide rotational support including weekdays and off-hours coverage.
Minimum Requirements
7-13 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in Virtualization (preferably VMware ESXi), Networking (Layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
Degree in Engineering or Computer Science preferred.
Work Setup: Hybrid in Pune with 3 days onsite per week; No travel required.
Ideal Candidate Profile
Experienced in managing complex enterprise virtualization and networking issues within customer-facing support roles.
Able to collaborate effectively across development and technology partner teams to enhance product quality and customer experience.
Comfortable with a hybrid work environment and providing rotational support including off-hours coverage.