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Job Description
Structured overview of role & requirementsAbout This Role
Manage and respond to agent inquiries within 2 hours, coordinating with product/pricing teams to create proposals and following up to increase wallet share from agents.
Maintain data quality and performance metrics, proactively identifying root causes of issues and creating action plans for resolution.
Provide data and reports to support route development managers and stakeholders, analyze business patterns and lost opportunities to suggest improvements and enable new wins.
Minimum Requirements
Bachelor's degree from a reputed university.
3-4 years experience in logistics or freight forwarding industry; minimum 2 years in pricing.
Knowledge of pricing platforms and related systems.
Fluent in English (written and spoken).
Ideal Candidate Profile
Experienced with customer experience management and pricing within logistics/freight forwarding sectors.
Strong execution, coordination skills, and ownership with attention to detail.
Operates proactively, able to analyze business patterns and provide actionable insights to support commercial growth.