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Tier-1 brand, mid-level 3-6 years, metro location, and broad generalist skillset increase competition.
Role requires automotive warranty domain knowledge and warranty process experience, limiting cross-industry transferability.
Explicit 3-6 years, mandatory warranty automotive experience, ITIL, Salesforce/ServiceNow and scripting raise filter strictness.
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Own L2 support for warranty claim processes including technical issue resolution, root cause analysis, and change management.
Develop and monitor KPIs through dashboards, conduct regular process reviews, and implement automation (including AI-powered solutions) to improve operational efficiency and customer satisfaction.
Maintain and update knowledge base/documentation and coordinate with internal teams for smooth warranty support operations.
3-6 years of experience in warranty claim support within the automotive industry.
B.Tech or BE degree required.
Proficiency in scripting languages for automation and familiarity with tools such as Salesforce, ServiceNow, Jira, SQL, and BI tools for data analysis.
Experience or knowledge of ITIL practices, warranty claim processes, finance/legal terms related to warranty, and change management.
Experienced in automotive warranty support with strong analytical and root cause analysis skills, capable of identifying failure patterns and process improvements.
Technical proficiency to develop automation scripts and implement AI-driven support solutions to streamline processes.
Comfortable managing multiple tasks independently, with strong collaboration skills to coordinate effectively across teams.