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Mid-level metro role at a known managed-services brand with some specialization limits applicant pool.
Role requires specialized SAP Basis and HANA experience, so skills are not easily transferable across industries.
Explicit 3–8 years and mandatory SAP Basis/HANA production support experience make filters strict.
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Manage L1/L2 SAP Basis administration including system health checks, performance tuning, and monitoring for SAP systems and HANA databases.
Handle incident management within ITIL frameworks, including troubleshooting and coordination with SAP RISE, hyperscaler teams, and stakeholders during outages and maintenance.
Support change and release management tasks like transports, kernel updates, and system refreshes, ensuring SLA compliance and maintaining documentation and operational reporting.
3–8 years of relevant SAP/S/4HANA experience with SAP Basis and HANA knowledge.
Proficient in SAP Basis administration (ECC, S/4HANA, BW, Solution Manager) and tools like Cloud ALM/Focused Run.
Experience with RISE with SAP models and managing SAP environments on AWS, Azure, or Google Cloud.
Familiarity with ITIL frameworks and ITSM support operations including incident, problem, and change management.
Experienced in AMS/MSM engagements focusing on 24x7 production support and SLA adherence.
Holds or pursuing SAP Basis, HANA, or ITIL certifications (e.g., SAP Certified Technology Associate, SAP HANA Administration, ITIL Foundation).
Operationally effective in maintaining high SAP system availability and reducing recurring incidents through root cause analysis and efficient outage resolution.