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Tier-1 brand, entry-level generalist role, and metro location increase applicant competition.
Core sysadmin and monitoring skills transfer across industries, though financial-exchange experience is a preferred differentiator.
Moderate technical requirements (Linux, scripting, protocols) without strict years or mandated certifications.
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Provide immediate troubleshooting and operational support for NYSE Group trading exchange systems in a 24/7 shift rotation environment.
Maintain and administer ICE/NYSE systems according to established policies, ensuring incident management including communication, escalation, and root cause follow-up.
Prepare and update documentation for troubleshooting and escalation procedures while supporting both internal and external clients.
Associate's or Bachelor's degree OR equivalent experience in systems/application support.
Beginner-level experience with Linux Operating System mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Must be available for shift rotations including weekends due to 24/7 operations.
Familiarity with financial/investment industry technologies or exposure to exchange environments preferred.
Basic Unix shell scripting and understanding of network protocols (TCP/IP, UDP, Multicast) advantageous.
Experience or interest in Help Desk support and knowledge of incident/change management frameworks (e.g., ITIL) suggest better fit.