Senior Technical Account Manager (APJ Shift)

Own relationships and act as primary support contact for large strategic Workday customers in APJ region, managing escalations and coordinating internal teams for issue resolution.

Proactively identify and resolve potential system reliability issues by reviewing customer events and driving operational alignment across multiple stakeholders including C-level executives.

Lead customer engagement efforts including chairing meetings, managing critical cases, advocating customer needs internally, and driving continuous improvement initiatives.

Bachelor’s or Master’s degree in a technical field (e.g., Computer Science, MIS) or equivalent technical experience.

7+ years experience in product support, customer success, account management, or consulting for large, complex ERP, HCM, Financial, CRM or SaaS systems.

5+ years experience with senior/executive-level implementation or management of Workday, Oracle, SAP, PeopleSoft, or similar systems.

Willingness to relocate to Pune, work APJ shifts including 24x7 support program, and travel up to 50% for customer onsite visits; must work at least 50% from Pune office.

Experienced in managing large, complex enterprise customers with ability to engage C-level executives and coordinate cross-functional internal teams.

Strong technical background in Workday architecture and familiarity with HR, Payroll, Time Tracking, Recruiting, or Financials domains.

Proven leadership in escalation management, customer issue resolution, and conducting high-level stakeholder communications including chairing meetings and hosting webinars.