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Mid-level, generalist delivery role in Bangalore with broad vendor/SIAM skills attracts many qualified applicants.
Service delivery and SIAM skills transfer across IT services and enterprise IT but favor service-management backgrounds.
Explicit 6-8 years requirement and SIAM/service management experience produce moderately strict hiring filters.
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Owns day-to-day delivery and management of SIAM processes supporting collaboration between vendors and internal Unisys teams.
Oversees vendor performance including escalation management and participation in vendor performance reviews.
Leads virtual teams coordinating internal support and strategic partner engagements, ensuring SLA compliance, continuous service improvement, and reporting on service delivery metrics.
Bachelor's degree (BA/BS) required or equivalent combination of education and experience.
6-8 years of relevant experience in service integration, service management, or related domains.
Experience with SIAM processes, service management tooling, and vendor performance oversight required.
Notice period: Not explicitly mentioned in the JD.
Experienced in managing multi-vendor environments with focus on process adherence and service level management.
Skilled in coordinating virtual teams and cross-functional communication for effective problem solving.
Strong background in monitoring, reporting, and continuous service improvement within ITIL-based service management frameworks.