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Job Description
Structured overview of role & requirementsAbout This Role
Ensure availability, reliability, performance, and operational stability of business-critical applications and services within SLAs/SLOs.
Provide proactive monitoring, incident response, problem management, automation, and drive continuous service improvement in hybrid cloud environments.
Participate in operational readiness reviews, major incident management, and produce governance reports including service health and incident analyses.
Minimum Requirements
Minimum 2 years experience in Site Reliability Engineering, Production Support, Systems Engineering, DevOps, NOC, or Command Center Operations supporting mission-critical production environments.
Strong understanding of Incident, Problem, Change, and Service Level Management, with experience using ITSM platforms like ServiceNow.
Technical skills required: Windows Server and Linux/Unix operating systems; Microsoft Azure, Google Cloud Platform (GCP), and AWS cloud environments; monitoring tools such as AppDynamics, Datadog, Dynatrace, Splunk, Azure Monitor.
Work Experience Required: Minimum 2 years in relevant site reliability or operations roles; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing 24x7 global command center or hybrid cloud operations involving incident leadership and operational stability.
Proficient in automation, scripting (PowerShell, Python, Bash), observability tool configuration and tuning to reduce alert fatigue and improve system resiliency.
Capable of producing operational documentation, supporting audit/compliance, and collaborating across infrastructure, cloud, application, and business stakeholder teams in complex retail or enterprise SaaS environments.