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Known IT services employer, mid-level generalist infrastructure role in metro location with broad skillset attracts many applicants.
Mandatory banking domain experience makes cross-industry fit limited.
Mandatory 6+ years banking experience and ITIL Foundation certification make hiring filters strict.
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Ensure delivery of IT infrastructure services in line with SLAs, including incident, problem, change, and service request management.
Drive operational efficiency through root cause analysis, continuous service improvement, and escalation management.
Manage customer relationships, conduct service reviews, maintain audit compliance, and coordinate with vendors and cross-functional teams.
Graduate degree in Computer Science, IT, Engineering, or related field.
At least 6 years of experience in the Banking domain.
Mandatory ITIL Foundation certification; ITIL Intermediate/Managing Professional preferred.
Experience with ITIL processes, SLA/KPI reporting, and knowledge of IT infrastructure environments (Infrastructure, Cloud, Network, End User Computing, or Managed Services).
Experienced working under ITIL service management framework with strong governance and compliance focus, especially in banking.
Capable of leading cross-functional coordination and vendor management to ensure service quality and contractual adherence.
Effective in analyzing service performance data and leading continuous improvement initiatives aligned with customer satisfaction and operational risk mitigation.